Eligibility: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
Process: To initiate a refund, please contact our customer service team within 7 days of receiving your order. We will provide you with instructions on how to return your item.
Refund Timeline: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your original method of payment within 5-7 working days.
Non-Refundable Items: Certain items, such as custom-made products and sale items, are non-refundable.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.